Coordinator, Client Services
Sony Music | New York, NY
Posted here July 8
The Orchard is a leading music distribution company operating in over 40 markets worldwide – distributing music from independent artists including Ozuna, Skepta, Jorja Smith, John Prine, and Kelsea Ballerini. With cutting edge operations and an unparalleled global team, The Orchard partners with labels of all sizes to make their music and video available across hundreds of digital and physical retailers around the world. At The Orchard, the focus is to provide a comfortable, social and engaging environment to encourage productivity and creativity.
The Orchard is hiring a Coordinator, Client Services to join our NYC office. Reporting to the Associate Director, Client Services, this position is part of a team that manages and supports a large roster of distributed record labels. The responsibilities include driving adoption of The Orchard’s industry leading tools, managing releases through the supply chain, and liaising with various internal departments to ensure our labels’ needs are met. This person should have an understanding of the digital music landscape with a focus on metadata and digital best practices, a keen eye for detail and a love for all types of music is a must.
Responsible for QCing and approving metadata and artwork in accordance with production deadlines and The Orchard content guidelines
Oversee the complete life-cycle of audio and video products from ingestion to delivery
Troubleshoot and resolve any issues in a timely manner
Process updates and deletions
Assist on various special projects as needed
Help labels with any inquiries/issues concerning their contracts, distribution, payment, sync licensing, and rights management
Drive adoption of the Orchard Workstation and its suite of expanding features
Educate labels on marketing best practices
Supreme attention to detail, multi-tasking, and follow-through skills required
Experience with social media and digital music platforms
Understanding of the music distribution landscape
The ideal candidate is:
Patient and empathetic with all clients
An effective communicator on phone, email, and in person
Resourceful and takes initiative - an expert troubleshooter
Passionate about music and the music industry
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