Customer Experience Representative - Music

Eventbrite | Nashville, TN

Posted here March 5


Job description

Eventbrite is the world’s largest self-service ticketing platform. We build the technology to allow anyone to create, share, find and attend events that fuel their passions and enrich their lives. Music festivals, marathons, conferences, hackathons, air guitar competitions, political rallies, fundraisers, gaming competitions - you name it, we power it. Our mission? To bring the world together through live experiences.

The Challenge

Eventbrite’s customer base and platform are growing. We want to empower customers with the knowledge and resources they need to be successful on Eventbrite. From a single ticket buyer to the largest organizer on our site, we need a right-sized experience for each one. We’re looking for people who can own this exciting challenge, and provide support to our growing community of event organizers and attendees.

The Team

The Music Business team at Eventbrite is delivering a market-defining solution for independent venues, promoters and festivals and our Customer Experience team is critical to the success of the business, and our event organizers. We troubleshoot, problem solve, and exceed expectations through delivering a delightful experience. We’re tasked with ensuring attendees have consistently great experiences with Eventbrite. No matter what the channel (self-service, email, phone, or chat) we aim to deliver service that goes above and beyond. Great service to us is personal, human, quick and thorough, and above all delightful.

The Role

  • Joining our team means doing what you love - helping people. Through phone, email and chat, you will be interfacing with ticket buyers, helping them working through various questions and enquiries. No request is the same- from helping an attendee to purchase a ticket, to identifying a venue’s accessibility policy, from researching meet-and-greet details, to helping with refund or exchange requests- this role will keep energized. Ultimately, your goal will be to guide and support our music and live event ticket buyers and send them away with a smile.

View full listing and apply here.


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