Manager, Label Services A/R

Warner Music Group | Nashville, TN

Posted here December 3


Job Description

With its broad roster of new stars and legendary artists, Warner Music Group is home to a collection of the best-known record labels in the music industry including Asylum, Atlantic, Big Beat, Canvasback, East West, Elektra, Erato, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Reprise, Rhino, Roadrunner, Sire, Warner Bros., Warner Classics, and Warner Music Nashville; Warner/Chappell Music, one of the world's leading music publishers, with a catalog of more than one million copyrights worldwide.

For more than four decades, WMG has been an industry-leading force in providing a world-class array of services designed to help artists and labels grow their careers and their businesses. Artist & Label Services is the umbrella for WEA (Warner-Elektra-Atlantic) – the pioneering WEA distribution and marketing network – and Alternative Distribution Alliance (ADA) – the groundbreaking global distribution company for independent artists and labels.

A Little Bit About Our Team

Warner Music’s Center of Excellence for Shared Services is the home to the financial, legal and administrative functions that provide critical support and best-in-class services to our US Recorded Music and Publishing businesses. The Nashville center will embody the innovative and creative spirit that stems from the company’s deep history in nurturing entrepreneurial thinking and artist-focused innovation, enabling our employees to develop a wide range of skills through cross-function collaboration and development opportunities.

The Finance Department will be responsible for managing all the center’s accounting and cash management functions. As a critical component of the Finance department, the Order to Cash team, will be responsible for measuring and monitoring financial risk related to the extension of credit terms as well as the timely recovery and optimizing efficiency related to incoming cash (receivables).

Why This Could Be Your Next Big Break

Manage daily A/R, credit and collection activities for merch and label A/R in the US, directly and indirectly through regular interface with Infosys, a BPO service provider. Provide guidance and support as necessary to achieve departmental and corporate objectives as per assigned portfolio. Work with Infosys team to perform account reconciliations, account research, etc. Meet regularly with Infosys to maintain maximum results in collection activity, credit card processing and SSAR. Monitor and track Infosys deliverables (key measurements and SLA) per agreement. Work with Sr. Director, OTC to identify, develop and execute continuous process improvements to streamline AR and Credit operations in a rapidly changing business environment.

Here You’ll Get To

  • Review procedural gaps and issues by focusing on over-all training and guidance of Infosys team by using interactive tools, such as procedure manuals and WebEx conferencing;

  • Act as primary source for new ideas and solutions to facilitate work-processing, ensure quality output, and increase productivity and efficiency within Label Services/SSAR space;

  • Work with Infosys to manage the recording, coding, depositing, researching and application of checks, transactions, credit cards for Merch, Label A/R, Publishing and Corporate divisions across the Receivables system;

  • Monitor the creation of invoices, credit memos, collections, research queries, analytics and journal entries;

  • Ensure that unallocated/unidentified cash receipts are addressed and posted timely.

  • Reconcile bank statements and review and address overall activity, such as chargebacks, fees;

  • Facilitate monthly A/R close process, including preparation of general ledger, adjustments, journal entries, and reconciliation of specific gl accounts;

  • Conduct A/R search queries, liaise with business partners including label and publishing divisions, corporate divisions (tax, legal, etc) on various projects;

  • Assist with design of new revenue generating models, including merch system, fanclubs, etc.;

  • Handle the collection of assigned customer account portfolio, lead monthly calls with Labels related to account balances;

  • Oversee Random Revenue process including Managed Tour, Tour Supply, and Merch.

  • Liaise between outsource provider and Labels and Artist management companies – includes specifically reviewing and approving all touch-points and or correspondence/communications;

  • Understand and follow Artist tour schedules and liaise with Road Managers and oversee and reconcile cash and credit card receipts;

  • Meet regularly with outsource provider to evaluate current and delinquent customer accounts, reconciliations/settlements, ensure proper escalation expectations are met and refer uncollectable debts for write-off;

  • Develop and maintain positive working relationships with customers, labels, sales and marketing personnel, outsource provider suppliers through mutual communication and marketplace activities;

  • Provide regular task/project progress updates, maintaining interaction with Senior Management;

  • Monitor customer activities so that Senior Management is advised of current and potential collection issues;

  • Monitor outsource provider’s contract-level deliverable commitments are met and escalate concerns to Sr. Director, Order to Cash as needed;

  • Approve all adjustments and corrections submitted by staff and outsource provider based on approval levels; and

  • Other related duties as assigned.

Rockstar Candidates Will Be Able To

  • Requires complete understanding and experience handling all essential job functions of all levels within invoices, claims, reconciliation research, analysis and collections;

  • Must have detail knowledge of general accounting, shipping, invoicing, EDI processing, customer returns, freight issues, pricing, post audit, shortages, discount, advertising, various remittance types and all other type of deductions;

  • Ability to analyze chargeback, resolve problems, be proactive and make collection decisions quickly;

  • Excellent internal and external oral and written communication skills;

  • Must be analytical, detailed oriented, a self-starter, highly organized, highly accurate, mathematically oriented, flexible and a team player;

  • Proficient in Microsoft Office Suite;

  • Must be able to manipulate data in a heavy volume spreadsheet environment;

  • Ability to see the “big picture” and prioritize multiple projects simultaneously;

  • Ability to work in fast-paced environment and able to meet deadlines with an attention to detail;

  • Knowledge in financial concepts sufficient to analyze customer financial data. Must be able to negotiate successfully with customers, establishing a positive rapport, with a lasting relationship that facilitates the collection process;

  • Knowledge and experience writing procedure manuals and preparing departmental goals and objectives are required; and

  • Travel. This includes business travel to see customers, vendors, participate in credit meetings and the potential of continued travel to India as needed and any other travel for business needs.

It would be music to our ears if you also had:

  • Requires 5+ years Account Receivable and Credit experience. Includes performing / preparing reconciliation’s of mass merchant and/or high volume wholesale customer accounts, and cash application, as well as collections experience with large retail customers;

  • Knowledge of music industry with an understanding of various stakeholders, internal & external customers and general structure of organizations within the industry;

  • Experience with Accounts Receivable, Credit and Customer Service software packages preferred (SAP, AtVenu, CashPro);

  • Knowledge of Accounts Receivable, Credit, Collections, Claims Reconciliation, and Retail Chargeback Deductions, Cash Application processes, Order Entry, Shipping and Receiving, Returns Processing and Advertising;

  • Must have experience communicating effectively and tactfully with persons on all levels including their staff, in person, on the telephone, and in writing, regarding reconciliation and collection issues, systems, processes and procedures; and

  • BA/BS degree in accounting/business/finance/computer science/systems or related field highly preferred.

View full listing and apply here.


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