Music Hall Manager
House of Blues | Anaheim, CA
Posted here October 22
Responsible for all day-to-day operations and overall business conditions for a given shift
Financial Performance and Results
Meet or exceed budgetary expectations on all associated line items
Cost control on labor, F&B, Liquor
Responsible for managing labor cost, including overtime
Assist with developing monthly and quarterly specials, events, etc.
Manage staff hours to ensure we are not exceeding budget
Complete all necessary paperwork
Z bartenders, sharks, portable bars and cocktailers daily
Ensure timely completion of all necessary paper work
Assist with monthly building inventory
Recruitment, training and management of staff
Conduct annual evaluations of hourly staff and supervisors. Set goals for individuals and outline team’s action plans. Propose raise recommendations to department director.
Maintain open door policy
Hold departmental staff meetings to keep everyone informed of our problems/progress
Monitor progress of staff & management. Follow up/follow through of subordinates in reaching goals (continual coaching and guidance)
Provide for ongoing training of staff as needed
Oversee participation of staff in cross training/re-certification programs
Maintain appropriate staffing levels - hiring, terminations, maintain disciplinary documentation per HOB standards, ensure complete and thorough training of all staff and management (department director sign off)
Maintain positive staff relations (in all areas outlined in Manager evaluation form) Manages, coordinates and aids in execution/facilitation of all on-site training programs, seminars, operational rollouts and further learning & development needs (as per General Manager, AGM, HR Manager and Director of Learning & Development).
Supervises all venue trainers, including all operations floor trainers and MIT trainers. Duties would include (but not limited to)
Interviewing and selection of training
Conducts audits of trainers and trainees on weekly/monthly basis or as outlined by AGM and/or Human Resources Manager.
Conducts on-site Alcohol Awareness Certification classes as outlined by state, county and federal guidelines for that region.
Weekly/daily periodic review and check of new Team Member Training certification Guides and MIT Certification Manuals.
Conducts all TC Wrap-up Meetings, 30 Day Blues Reviews and communicates follow-up information to appropriate levels of management.
Conducts Quarterly training seminars with in-house non-exempt trainers for development and motivation.
Attends at all training seminars, conferences and conference telephone calls as outlined by Director of Learning & Development.
Attends venue level operations meetings on weekly or regular basis as outlined by Director of Venue Operations and General Manager
Completes schedules for hourly staff on weekly basis
Maintain all Standards Set by House of Blues
Housekeeping - conduct walk through
Meet or exceed health and safety requirements
Follow all policies and procedures as stated in Handbook and manuals
Maintain operational supplies
Full compliance in house, city and state alcohol policies and procedures
Ensure Smooth Operations of Department
Keep guest feedback log
Maintain 86 logs
Completes incident reports
Staffs coat check area
Maintain, coordinate, and maximize labor based on nightly changes in sales/business volume.
Ensure environmental standards are adequate (light, sound, room temperature, cleanliness, line of sight, table maintenance, promotional materials, etc.)
Perform daily pre-shift and post-shift meetings
Provide for liquor pulls and ensure accurate accounting
Coordinate and over-see private/special events per event specifications
Assist with music hall, restaurant, retail, brunch and foundation room operations as needed
Any other duties asked
CA Guard Card & Responsible Alcohol Awareness Training Certification or Equivalent
1-3 years high volume experience in fine dining/restaurant/or club operations
1-2 years supervisory or operational management experience.
Microsoft Word, Excel and PowerPoint knowledge
High School Diploma required
College Degree in related field
Responsible Alcohol Service certification
T.I.P.S. Certified or equivalent
Physical Demands/Working Environment:
Working environment is fast-paced and has a moderate to loud noise level
Ability to lift up to 75 lbs
Flexible Schedule (days/nights, weekends)
Position requires extended periods of prolonged standing, bending, stooping
Ability to wear an earpiece for radio communication
View full listing and apply here.
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