Part-Time Support Associate

BMI | Nashville, TN

Posted here July 29


Job Description

Responsible for providing support activity to protect and grow revenues from our existing licensee base. Perform day-to-day support functions while acting as knowledge lead and resource for related work.

Functions of the job

Essential Functions: Which may be representative but not all inclusive of those commonly associated with this position.

  • Responsible for assisting Customer Relations with support functions to ensure that the respective revenue goals and service level thresholds are met.

  • Responsible for verification and research activity for base customers including but not limited to qualifying leads, account maintenance, pre-calls, fee adjustments, license renewals, report forms, correspondence and customer inquiries.

  • Performs quality assurance tasks related to evaluating data integrity within the customer relationship management (CRM) system, including review of new sales leads, online licensing, and customer reporting.

  • Preparation of report forms and license fee schedules.

  • Assist with departmental administrative functions such as mail, running reports, checking voice mail, etc.

  • Perform other duties and projects as needed.

  • Regular attendance.

  • Supports our BMI Core Values and cultivates a culture of diversity and inclusion.

Requirements

Education: Bachelor’s degree or equivalent required.

Experience: Minimum 1-2 years experience in an office environment preferred. Contact center experience preferred.

Skills and Abilities: Which may be representative but not all inclusive of those commonly associated with this position.

  • Exceptional communication skills including ability to listen, write and speak effectively including presentation skills.

  • Strong interpersonal skills; ability to establish good working relationships internally and externally including strong negotiation and conflict management skills.

  • Result-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.

  • Highly motivated self-starter who takes initiative with minimal supervision.

  • Innovative problem-solver who can generate workable solutions and resolve issues.

  • Strong analytical skills so that internal and external customer needs are properly interpreted and translated into application and operational requirements.

  • Flexible and adaptable to manage multiple priorities, assignments and tasks in high paced environment including the ability to manage and adapt to change.

  • Resourceful team player who excels at building relationships with customers and colleagues.

  • Contact center knowledge and best practices including customer relationship management (CRM) experience such as Salesforce; fluent with Microsoft Office Suite.

View full listing and apply here.
View all Nashville BMI listings here.


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