Live Nation | Austin, TX
Posted here April 22
The Ticketing Assistant is responsible for administrative support for the Ticketing team. The primary responsibility is to provide administrative functions day-to-day, including on-sale maintenance, inventory management, working and patron credentials, box office structural coordination, box office staffing, and onsite support as appropriate for C3 events as assigned.
Organize and maintain project files, maintaining a monthly list of events and pricing for each event
Efficiently execute event builds for small venues, ie. Stubbs Indoor, with venue ticketing system per C3 event guidelines
Plan staffing needs for box offices, scanning and gate operations as directed by the Event Ticketing lead
Process and Fulfill ticket requests, internal orders, and other credentials for events as needed
Maintain accurate records of all events including pricing, inventory, internal purchases and all other pertinent details
Manage ticket request database including the C3 Employee Ticket Resource Center
Maintain and provide accurate count information for industry reporting and for all concerts upon request
Create weekly customer lists for each concert and send to appropriate contacts
Maintain Ticketing Team Calendar and assist with planning for Travel as necessary
Act as the Box Office Manager for events as assigned; managing will call/guestlist operations and other issues that may arise
Communicate appropriately regarding all event ticketing information with C3 team
Support the C3 Ticketing Team in the office daily as appropriate
Other duties and events as assigned
Minimum of 1 year experience in ticketing, box office, credentials, or similar work environments
Knowledge of standard ticketing and festival event procedures and best practices - RFID is a bonus
Must be organized, self-driven, and goal-oriented
Problem solver and forward thinking
Ability to multi-task, meet deadlines and excel under pressure
Superior administrative skills, with great attention to details in order to ensure accuracy
Excellent written and verbal communication skills, with personable and professional disposition
Solid computer/database - proficiency in Microsoft applications and Ticketing software
Flexibility in work hours and availability, especially during major projects and events. Some holidays, weekends, and early morning/evening hours will apply
Ability and desire to travel as needed
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