Venue Success Coordinator - Central Region

Eventbrite | Nashville, TN

Posted here October 30


THE CHALLENGE

The Music Venue Success team works day-in and day-out to support the ticketing needs of Eventbrite’s biggest music venue and promoter clients. We are committed to providing our event organizers with superior service throughout the event’s sales cycle--from pre-sale planning to post-event reporting. Our team of creative-thinkers works interdepartmentally to find and/or create solutions for our partners’ needs.

THE TEAM

The ultimate goal of the Venue Success team is to ensure partner satisfaction with the goal of making every client referenceable. This team assists Eventbrite’s largest music festival clients in managing day-to-day operations, instills confidence in our products and services, and enables organizers to leverage our platform to produce high-caliber events.

THE ROLE

The best candidate for the Venue Success Coordinator role strives to add value in every interaction, provides outstanding support for their regional peers, contributes to the team effort, maintains excellent relations with our partners, and teaches partners and colleagues to better understand our value proposition. 

YOU WILL

    • For new Enterprise level venue clients, assist Client Success Specialist and Product Training Specialist during in-depth on-boarding for our web-based ticketing platform and box office hardware

    • For existing Enterprise level venue clients, and post on-boarding for new clients, act as a secondary point of contact for service

    • Support Client Success Specialist in day-to-day account management

    • Contribute and support teams on projects around new product launches and enhancements

    • Provide on-site support for a venue’s first event and also larger events

    • Partner with Product and Marketing to develop campaigns that drive client conversion

    • Partner with various departments and represent Client Success on a variety of projects

THE SKILL SET

    • 1+ years managing technology relationships with venues and/or promoters

    • Experience with Account Management, Marketing, or Sales in a B2B SaaS space.

    • Ability to engage and inspire, always conveying confidence, knowledge and integrity using multiple presentation formats, including phone, web conference, in person, and in written communication. (Presentation may be required as part of interview process.)

    • Strong technical and web skills with the ability to make complicated/technical subjects easy to comprehend for the end user.

    • Excellent planning, organization, attention to detail and implementation skills.

    • Ability to multi-task and work independently in a fast-paced, rapidly growing company.

    • Professional and personable, always balancing the client and company’s best interests.

    • Ability to work a variable schedule, including weekends, with willingness to travel.

BONUS POINTS

    • Salesforce experience

    • Experience working for a venue either in a box office or an operations capacity

    • Hands-on understanding of the Eventbrite system from an event organizer’s perspective

    • Passion for attending music events and an understanding of the music community

ABOUT EVENTBRITE

Eventbrite is the world’s largest ticketing and event technology platform, powering millions of live experiences around the globe. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it.

View full listing and apply here.


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